Effective Date: 10/2/2025

At Josour for Investment and Agricultural Marketing, we take pride in providing high-quality agricultural and handmade products. Due to the nature of our goods, we do not offer returns, exchanges, or refunds once an order has been placed and processed.

1. No Returns or Exchanges

  • All sales are final. Once an order is confirmed, it cannot be returned or exchanged.
  • We do not accept returns for reasons such as a change of mind or incorrect product selection.

2. Damaged or Incorrect Items

We carefully inspect all orders before shipping. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery with the following:

  • Your order number
  • Clear photos of the damaged or incorrect product
  • A description of the issue

If the claim is valid, we will offer a replacement or an appropriate resolution at our discretion.

3. Order Cancellations

  • Orders can only be canceled if they have not yet been processed or shipped. Once an order is fulfilled, it cannot be canceled.

4. Contact Us

If you have any concerns regarding your order, please reach out to us:

📧 Email: info@josour.co
📍 Address: Ramallah, Palestine

Thank you for your understanding and support!